FAQ

We have gathered some useful information commonly asked by our customers. If you cannot find what you are looking for, please contact us.

Click on the item you wish to purchase, select size and quantity then add it to your shopping cart by clicking “ADD TO CART”. Open your shopping cart, you can find your shopping cart on the top right corner of the page. Proceed to the “CHECK OUT” page, where you will fill in your personal information, choose the shipping method and pay for the order. Make sure you complete all the steps in the payment procedure so the transaction is properly processed.

There are four different sizes to choose from. The bracelets are not adjustable, so please make sure that you choose the correct size.

The wrist measurement specify the circuit of your wrist. For example, if your wrist is 17.5 cm, your size is S. If you are between two sizes, for example 18 cm, we suggest the larger size.

For detailed information on how to size your wrist and use a special Tom Hope ruler, see our sizing document. You can also watch our Sizing video on how to find the correct size for you

When you click “CHECK OUT” in your shopping cart, you will see information about your order in the right column. Enter your code in the “Discount” field and click “Apply”.

If you are shopping on a mobile platform you have a discount field at the top when you have reached the payment section.

When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is important to make sure that the e-mail you entered is correct.

Do not place a new order before going through these two steps below:

Step 1: Please check among the spam emails. If you cannot find the e-mail there you can move on to step two.

Step 2: Contact Tom Hope’s customer support. Send an email with your name to help@thetomhope.com so that the support team can check if the order has been registered in the system. You can also use the Contact form to contact the support team.

Once you have received the shipping confirmation e-mail we are unable to make any changes. If you notice anything wrong with your order please contact help@thetomhope.com

We always strive to ship out all orders as soon as possible. The delivery time depends on which shipping method you chose. It also depends on where your order is being sent.

We offer three shipping methods:

Standard Shipping (Non trackable) - about 4-6 working days

UPS Standard (With tracking) - about 3-5 working days

UPS Express saver (With tracking) - about 1-2 working days

To see the shipping cost to your country please visit our delivery site

The package is delivered to the shipping address entered when purchasing the bracelet. However sometimes packages shipped off with UPS are sent to access points. If you choose a UPS shipping method you can keep track of your package by using the tracking number on www.ups.com.

If the number of working days have passed, contact the support team by sending an email to help@thetomhope.com or use the Contact form.

If the maximum number of working days has not passed yet, we ask for your patience.

We ship worldwide.

You can either pay by credit card, debit card or PayPal. We accept all major cards like VISA, MasterCard and American Express.

If your country is part of the European Union there should be no additional fees and taxes. Non-EU countries could have their own laws and regulations. Please contact the customs in your country for information about additional fees and taxes.

We offer a 30 day return and exchange period. Send an email to help@thetomhope.com or use the Contact form and we will assist you with the return & exchange.

Yes, our bracelets are waterproof but like all other fine jewellery we recommend that you avoid water, especially salt water for longer usage.

There are many official Tom Hope resellers available. Please visit our Store Locator to find the resellers in your area.