Terms & Conditions

Introduction

This is the terms of use when purchasing from thetomhope.com. Using the website or purchasing from our webshop forms a contract between you and Tom Hope AB. Please make sure that you have read and understood these terms of use.

Once the order has been placed successfully an order confirmation email will be sent to your email address. It is important that you enter the correct e-mail address when placing your order. It is also your responsibility to make sure the shipping address is complete and correct. Make sure the company name is included in the shipping address.

If you do not receive an order confirmation email, please contact the customer service before placing a new order. Use our contact form or email the customer service team on help@thetomhope.com

You can chose to pay by credit card, debit card or PayPal. The accepted cards are VISA, MasterCard and American Express.

All the prices include VAT. The prices do not include the shipping cost. Our current shipping methods are

Standard shipping

UPS tracking

UPS Express Saver

The price of the shipment varies depending on the country. Check the shipping cost to your country here.

Fees and taxes from your country may be applicable for countries outside of the EU. Please contact the customs office in your country to learn if there are any other charges.

All private consumers have the right to return and/or exchange the order within 30 days from the date the order was placed. The right applies only in the case that Tom Hope is notified within this period, and in the case the product and it’s original packaging can be returned in the same condition as when received.

To exercise your right and receive the necessary information you must contact the Tom Hope customer service. Specify your request and make sure to provide your order number. Use our contact form or send an email to help@thetomhope.com

Return shipping is paid by the consumer. You are responsible for the package until it reaches us. For this reason we recommend that you send the package with a tracking option. For reimbursement we use the same payment method you used for the original transaction. Tom Hope reserves the right to reject returns or exchanges if the conditions are not met.

Tom Hope does not handle returns and exchanges for Tom Hope products purchased outside of www.thetomhope.com. Please contact the company where you purchased the Tom Hope product.

The warranty is valid six months from the date of the purchase. The warranty covers manufacturing errors, not normal wear and tear. It is not valid if the damage is caused by incorrect usage and/or accidents.

Make sure you contact the Tom Hope customer service as soon as the manufacturing error has been discovered. When contacting the customer service, please specify your name, address, order number and a detailed description of the issue at hand. We also need a photo clearly showing the defect.

Please use the contact form on our website or send an email to help@thetomhope.com

If you have not received what you ordered, make sure you contact the Tom Hope customer service as soon as it has been discovered. When contacting the customer service, please specify your name, address, order number and a detailed description of the issue at hand. It is your responsibility to make sure the shipping address is complete and correct.

Please use the contact form on our website or email the customer service on help@thetomhope.com

All intellectual property rights on the website are owned by Tom Hope. Any use of the site or its content, including copying or storing such content in whole or part in a commercial use, is prohibited without the permission of Tom Hope.

The www.thetomhope.com website may include user generated content from e.g. social media applications. Tom Hope does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspects a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service. You can use the contact form on our website or email the customer service on help@thetomhope.com

When you use the services of Tom Hope, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it.

Your information is collected when you create an account on the Tom Hope website, make a purchase or sign up for our newsletter. This information consists of your Name, adress, city, postal code, email and and phone number. All payments are processed by verified and registered financial institutions - we do not save or have access to any payment information.

We respect your privacy, protect your information and strive to offer a secure and enjoyable shopping experience. We never share information about our customers with any third parties. We use cookies to offer a better and more personal shopping experience. If you have any questions about our privacy policy, please contact help@thetomhope.com.