Privacy policy

Privacy statement

Tom Hope cares about your personal integrity and always strives for a high level of data protection. This Privacy Policy explains how Tom Hope collects and uses your personal information. It also describes your rights to us and how you can assert your rights. By using Tom Hope's services, you agree to our Privacy Policy and our processing of your personal information. You also agree that Tom Hope uses electronic communication channels to send information to you. You can always contact us for privacy and data protection issues by sending us an e-mail. It is important that you read the privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information before using our services. You are always welcome to contact us for any questions.

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Section 1 – What information do we collect and what do we do with it?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address and email address. When contacting our customer support we do also collect personal data related to your inquiry for us to be able to properly help you. In all of these cases we only collect and save data for as long as it is necessary to fulfill our agreement of your purchase. For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. The cookies may collect session information such as pages viewed, session duration, transactions made and demographics such as location, gender and age.

With your permission, we may send you emails about our store, new products and other updates.


Section 2 - Consent


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at help@thetomhope.com or mailing us at:


Tom Hope
Norrlandsgatan 22
113 24 Stockholm
Sweden


You are also able to opt out directly via emails we send to you, as all marketing related emails have an opt-out link at the bottom of each mail.


Section 3 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Section 4 - Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. We will never save your personal data any longer than is necessary for each purpose. See more about the specific storage periods for each purpose


Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.


Section 5 - Third party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. In cases where it is necessary for us to offer our services, we share your personal data with companies that are so-called data processors for us. A data processor is a company that processes the information on our behalf and according to our instructions. We have personal information assistants who help us with:

  1. Transport (logistics companies and freight forwarders).
  2. Payment solutions (short-term companies, banks and other payment service providers).
  3. Marketing (print and distribution, social media, media agencies or advertising agencies).
  4. IT services (companies that handle necessary operations, technical support and maintenance of our IT solutions).

When your personal information is shared with a data processor, it is only for purposes that are consistent with the purposes for which we have collected the information (for example, to fulfill our obligations under the Purchase Agreement. We check all Data processors to ensure that they can provide sufficient safeguards regarding the security and confidentiality of personal data.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Independent data processors with whom we share your personal information that have their own policies are:

  1. Government agencies (police, tax authorities or other authorities) if we are required to do so by law or in suspicion of crime.
  2. Companies dealing with general freight transport (logistics companies and freight forwarders).
  3. Businesses offering payment solutions (card-insolvent companies, banks and other payment service providers).

In particular, remember that certain providers may be located in or have facilities that are located at a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


Google analytics

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.


Section 6 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Section 7 - Cookies


What are cookies and how do we use it?

Cookies are a small text file consisting of letters and numbers sent from our web server and stored on your browser or device.

The cookies we use usually improve the services we offer. Some of our services need cookies to work properly, while others improve the services for you. We use cookies for overall analytical information regarding your use of our services and for saving functional settings such as language and other tasks. We also use cookies to target relevant marketing to you.


Can you control the use of cookies yourself?

Yes! Your browser or device allows you to change the settings for the usage and extent of cookies. Go to the settings of your browser or device to learn more about adjusting the settings for cookies. Examples of things you can adjust are blocking all cookies, accepting first-party cookies, or deleting cookies when you close your browser. Keep in mind that some of our services might not work if you block or delete cookies.


Section 8 - Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


Section 9 - Complaints

What does it mean that the Swedish data protection agency is our supervisory authority? The Swedish data protection agency is responsible for monitoring the application of the law, and the person who considers that a company handles personal data is incorrectly able to file a complaint with the Swedish data protection agency.


Section 10 - Change to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at help@thetomhope.com or by mail at:

Tom Hope AB
Norrlandsgatan 22
11324 Stockholm
Sweden

The text was last updated 16 / 5 - 2018

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